Client Service Advisor

12 Month fixed term contract.

As a Client Service Advisor, you will look forward to interacting with our prospective clients and deliver a great customer experience, ensuring that their needs are fully understood. You will make recommendations on our services that meet their requirements and guide them through the sales process, providing advice and assistance with any queries they may have.

Your customer focus and drive will allow you to use your initiative and treat our potential clients as individuals providing them with a truly consultative approach. In addition, your excellent communication skills and telephone manner will allow you to deliver high standards of customer service along with great Sales results.

Combined with your knowledge, you will also need to display, enthusiasm, passion and pride to work for Trinity Homecare Group. An integral part of the company, you will be the first point of contact for all potential clients to Trinity Homecare Group, with key duties including driving revenue and ensuring monthly sales targets are delivered for the business.

Responsibilities

• An integral part of the company, you will be the first point of contact for all potential clients.
• Your key duties will be to drive new client registrations and ensure monthly sales targets are delivered whilst ensuring excellent customer service
• Provide clients with excellent brand / product knowledge
• To ensure products sold match our clients’ needs and any supporting information sent to our clients is to the highest standard
• Maximise all up-sell and cross-sell opportunities across our service range and sister agencies
• To achieve high levels of client service at all stages of the process to encourage repeat business
• To meet and exceed personal objectives, including revenue, conversion, and productivity targets
• Demonstrate a total commitment to delivering excellent customer service
• Capture of source information for every inbound lead to enable the business to track performance

Capability, Knowledge and Experience

• Excellent communication skills both written and oral
• Exceptional customer call handling ability
• A track record of delivering results and exceeding targets
• Strong team player with the ability to work as an individual
• Ability to deal with difficult customer conversations when they arise
• Ability to work towards targets and deadlines

Personal characteristics

• Empathetic
• A can-do approach
• Striving for excellence
• Self-motivated
• Adaptable / flexible approach
• Tenacious and assertive personality

We offer:

• Uncapped commission, but OTE £12K pa (paid monthly) based of meeting monthly targets
• 25 days’ annual leave per year, plus bank holidays and a day for your birthday.
• On-going training, full induction
• Company pension